---
title: "Supplier Portal – Requests"
slug: "supplier-portal-requests"
updated: 2026-10-28T09:24:05Z
published: 2026-10-28T09:24:05Z
canonical: "docs.osapiens.com/supplier-portal-requests"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.osapiens.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Supplier Portal – Requests

On the page **Requests**, you as a supplier can answer information requests and purchase order requests from your business partners.

In order to be able to answer an **information request about land plots**, you must first enter your land plot data on the page **EUDR Land Plots** page in the Supplier Portal. The other prerequisite is, of course, that your business partner has sent you an information request about land plots from **osapiens HUB for EUDR**.

To be able to answer an **information request about products**, you must first enter the product and batch data that you want to share on the page **EUDR Products** in the Supplier Portal.

To be able to answer a **purchase order request about product batches**, you must first enter your batch data on the page **EUDR Products** in the Supplier Portal.

---

### Answering information requests about land plots

To answer an **information request** about your **land plots**, proceed as follows:

1. Make sure that you are on the page **Requests** on the tab **Information requests**. If there is a request about your land plots, you can see it here.
2. Click on **Share plots** for the land plot information request that you want to answer.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-26 at 15.26.28.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. In the pop-up window, choose whether you want to share **All plots** or **Specific plots only**. If you select **Specific plots only**, you will have to select the specific land plots that you want to share.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-26 at 15.35.17.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. In the overlay **Which plots do you want to share?**, you can narrow down the list with the filters **Country**, **Commodities**, **Created date** and **Tags**. The **Tags** filter lets you select one or more tags. Activate the checkboxes for all the land plots that you want to share and then click on **Share plots**.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-23 at 15.39.53.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. You will see a success message **Land plot data shared**.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-26 at 15.37.08.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. After you have answered all information requests, the tab **Information requests** will be empty and you will only see the message **You currently have no data requests assigned**.
2. If required, you can filter by **Type**, **Request status**, **Customer name**, and **Domain name**, using the four dropdowns, and by **Date** using the calendar.
3. You can remove all selected filters using the **funnel button with an X attached**. Click on the **circular arrow button** to refresh the page view.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-23 at 14.52.53.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

---

### Answering information requests about products

To answer an **information request** about your **products**, proceed as follows:

1. Make sure that you are on the page **Requests** on the tab **Information requests**. If there is a data request about your products, you can see this request here.
2. Click on **Manage request** for the product data request that you want to answer.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-26 at 15.40.22.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. For each requested product, you will see two pages, where you can assign the **product batches** that you have previously created.
2. In our example, we only share the batch data for the **Corrugated Shipping Carton** product.
3. To do this, activate the green **checkbox(es)** next to the respective batch under **BATCHES**.
4. By clicking on a **batch**, you can expand it to view the linked **land plots** and the corresponding **harvest period**.
5. Specify a **Validity** date until which future requests for this product shall be answered automatically.
6. If required, you can enter a **Comment** in the corresponding field at the bottom.
7. Fill out all request pages this way. Click on **Next** at the bottom right of each page until you reach the overview page.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-26 at 16.59.06.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. On the page **Overview**, you can check your details again before you answer the product data request. Click on a **product** and then on a **batch** to expand the views.
2. When you are finished with everything, click on **Send information** at the bottom right.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-26 at 17.05.38(1).png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. You will see a **success message**.
2. Here, click on **Close**.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-23 at 15.10.00.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

---

### Answering purchase order requests about product batches

To answer a **purchase order request** for your **products**, proceed as follows:

1. Make sure that you are on the page **Requests** page on the tab **Purchase order requests**. If there is a purchase order request for your products, you can see it here.
2. Click on **Manage request** for the request that you want to answer.
3. In the wizard that opens after you click on **Manage request**, step 01 lists all unanswered line items with checkboxes. Select the line items that you want to answer now and continue with the wizard. The line items you do not select stay open in the request and can be answered later. After you submit, the request status briefly shows **In progress**.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-23 at 15.12.02.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. On the page **Batch data** **for product**, you can activate the upper switch if it is a **Partial delivery**. You must then enter the **Delivered quantity** in the field next to it.
2. Alternatively, you can activate the second switch **Auto-fill for future orders** if you want to automate the purchase order data request. This allows you to use the selected product batch data to automatically respond to future requests from this business partner.
3. Activate the green **checkboxes** for all **batches** that you want to select.
4. If you have activated the second switch, you must also specify a **validity date** for the respective product batch data until which the automation is supposed to be executed. You can enter the date manually or select it from the calendar.
5. Click on a **batch** to expand its view.
6. When creating batches or answering purchase order data requests, you can add your own references (**Reference type** and **Document ID**) instead of the automatically generated document and position IDs. Several references are possible. Available reference types: Purchase order, Delivery, EUDR assessment, Production order, EU DDS, Goods receipt, Sales order, Plot batch number, Other external reference.
7. When you are finished, click on **Next** at the bottom right.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-23 at 15.23.15.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. You can check your details again on the page **Overview**. Click on a **Product** and then on a corresponding **Batch** to expand their views.
2. The **plot icon** at the upper right with the number next to it shows you the **number of land plots** in this batch.
3. The **calendar icon** with the number shows you the **number of validity dates** in this batch.
4. The **parcel icon** with the numbers X/X shows you the **number of products hereby delivered** in relation to the number requested.
5. The **circle** next to it indicates whether it is a **complete delivery (green)** or a **partial delivery (yellow)**.
6. You can use the **pencil button** to edit your batch data again if necessary.
7. When you are finished with everything, click on **Send information** at the bottom right.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-28 at 10.13.06.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. You will see a success message **You answered the purchase order request** with the amount of product information shared.
2. Here, click on **Close**.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-23 at 15.27.20.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. After you have answered all purchase order requests, the tab will be empty and you will only see the message **You currently have no purchase order requests assigned**.
2. You can search purchase order requests by **Purchase order ID**: enter at least three characters in the **Purchase order ID** search field. The search can be combined with the **Customer** and **Domain name** filters. Click the **funnel button** to remove all filters.
3. If your customer changes a purchase order (for example new items or changed quantities), the information request is adjusted automatically. A request that was already completed is reopened automatically; the delivery history is kept.

---

### Answering conversations about EUDR cases

Your customer can start a conversation with you about an EUDR case. You can access the conversation in the Supplier Portal. All users of your Supplier Account can view the conversation and respond. You can exchange text and files (images, PDF, Excel, CSV). A conversation has the status **Open**, **In Progress** or **Closed**; only the case manager of your customer can close it.

---

### Answering information requests about CBAM emission data

To answer an **information request** about **CBAM emission data**, proceed as follows:

1. Make sure that you are on the **Requests** page on the **Information requests** tab. All CBAM emission data requests sent to you that are still open can be viewed here.

**Note:** If required, you can filter the display according to the type of **Emission data request (CBAM).**
2. Click on the **Manage request** button for the CBAM emission data request that you want to answer.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_1-EN.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. The page **CBAM EMISSION DATA REQUEST** opens. If required, click on **HELP & GUIDANCE** at the upper right to open the EU CBAM guidance document in a new tab.
2. Now choose the product for which you want to report the emission data by activating the **checkbox** next to it.

**Note:** If you have several products with the same emission data that were manufactured in the same plant, you can activate the checkbox for several products and thus enter the data for several products at once.
3. Then click on **Next** at the bottom right.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_2-EN.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. A new page opens. Fill out all fields with the relevant information. The fields **Operator name** and **Installation name** under **Operator and Installation** are mandatory fields.
2. The fields below **Operator address and contact** are partly filled in automatically, as the data is taken from your registration and your organization profile. If this is not the address and contact person of the facility, you can change the data. Make sure that all mandatory fields (marked with an *) are filled in.
3. Select the **Country** in which the system is operated. You can only select CBAM-relevant countries here. The country selection has a direct influence on the emission factor used to calculate the indirect emissions (electricity) if you calculate them according to the Commission's rules.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_3-EN.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. Under **Direct embedded emissions**, enter the **Specific embedded direct emissions (t CO2e / t)** in the left-hand field. These are the emissions generated during the manufacture of the product (= direct emissions from the production facilities and the direct embedded emissions from all relevant upstream products) in t CO₂e / unit. For complex products, you can also specify the **Share of emissions calculated using default values** under Proportion of emission default values in %. This value may not exceed 20%.
2. You can select the **Methodology** used to calculate emissions in the **Methodological basis** dropdown. You can select either **Commission rules** or **Other**. If you have selected **Other**, you must also fill in the **Name of methodological basis** field next to it.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_4-EN.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. Under **Indirect embedded emissions**, select the **Source of the emission factor** from the dropdown. If you have selected **Commission based on IEA data**, the field **Emission factor for electricity (t CO2 / MWh)** is automatically filled according to the country selected above. If you select **Other**, you can overwrite the **Emission factor for electricity (t CO2 / MWh)** and specify the **Source of the emission factor value**.
2. Select the **Source of electricity** from the drop-down menu. The following are possible: **Direct technical connection to the electricity generator**, **(Bilateral) power purchase agreement** or **Received from the grid**.
3. In the **Electricity consumed (MWh / unit)** field, enter the electricity consumption in MWh per measurement unit of the product.
4. The **Specific embedded indirect emissions (t CO2e / unit)** field is then calculated automatically.
5. Finally, under **Reporting period**, enter the period in which you measured the emissions in the **Start of reporting period** and **End of reporting period fields** or select them using the **calendar buttons**.
6. Finally, click on **SUBMIT** at the bottom right.
7. When answering a CBAM request, you can upload CBAM documents with **+ ADD DOCUMENT**. The documents you upload are also available in your customer's Document Library.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_5-EN.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

> [!NOTE]
> Note
> 
> If you are unable to provide the data required for CBAM, you can also select the checkbox **We hereby confirm that our organization is unable to provide all required information at this time**, provide a justification in the pop-up that appears and click **SUBMIT**. Your customer will then receive your partially completed response back and will have to rely on EU default values for the CBAM reporting of your products.
> 
> ![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_7-EN.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. You are back on the page **CBAM EMISSION DATA REQUEST**. On the bottom left, a success message **Emission data was submitted** is displayed. Below **Reported Products** you can see the product that you just reported with the status **Complete**.
2. Repeat the steps 4-16 for each of the **Requested products**.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_8-EN.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

1. As soon as all products have been reported as **Reported products** with the status **Complete**, you will see the **Request status Complete** at the upper left.
2. Click on the **back arrow** at the upper left to return to the **Requests** page. Now you have successfully answered the CBAM emission data request.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/CBAM_SupplierPortal_9-EN%20(1).png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)

---

### Viewing the request history

Proceed as follows to view the request history:

1. On the page **Requests**, click on the tab **History**. Here you will find all previous information and purchase order requests that you have already answered.
2. In the dropdown menu **Type**, select the type of answered requests that you want to see. The options are: Purchase order data request, Land plot data request, Product data request, Compliance request, Emission data request.
3. In the dropdown menu **Customer**, select the customer whose requests you want to see.
4. In the field **Date**, select the date of the requests that you want to see via the calendar.
5. Click on the **funnel button with an X** to remove all selected filters. Click on the **circular arrow button** to refresh the view.
6. In the middle, you can see **all requests that were found with the selected filters**.

![](https://cdn.document360.io/182fa27c-97b2-4266-83c9-983310ca8da9/Images/Documentation/Screenshot 2026-10-23 at 15.30.52.png?sv=2026-02-06&spr=https&st=2026-11-05T05%3A45%3A32Z&se=2026-11-05T06%3A45%3A32Z&sr=c&sp=r&sig=woReEIJV4JS5M6UKtMmZ1tBnt4alUmhD59dihzKGgjA%3D)