The osapiens Customer Portal gives you free access to the EUDR information that your supplier shares with you. Your supplier uses osapiens HUB for EUDR and provides you with its assessments, including the reference numbers of the Due Diligence Statements (DDS).
Who Is the Customer Portal For?
The Customer Portal is intended for companies that receive EUDR information from a company that uses osapiens HUB for EUDR. In this Help Center, we call this company your supplier: It is the company from which you buy products containing EUDR-relevant commodities (cattle, cocoa, coffee, oil palm, rubber, soya or wood) and which invites you to the Customer Portal. This applies regardless of your own role under the EUDR.
Within your company, the Customer Portal is typically used by:
Compliance and sustainability teams, who need the EUDR information of their suppliers for their own due diligence and documentation.
Purchasing and goods receipt teams, who want to find the EUDR information for a specific order or delivery.
IT teams, who want to transfer the EUDR data automatically into their own systems, for example into an ERP system.
You do not need your own osapiens license. Your supplier invites you to the Customer Portal and sends you your credentials by e-mail.
Customer Portal or Supplier Portal?
Customer Portal: You receive EUDR information from your supplier. In this case, you are the customer.
Supplier Portal: You provide EUDR information to one of your customers, for example by answering questionnaires or uploading land plot data. In this case, you are the supplier.
If one of your customers has asked you to provide EUDR information, you can find the instructions in the Supplier Portal Help Center.
What Can You Use the Customer Portal For?
The following options / use cases are available:
Receive DDS information: View the DDS reference numbers and verification codes of your supplier, for example to reference them in your own Due Diligence Statements or to document the origin of your goods.
Find information for your deliveries: Search and filter the assessments by your own references, such as delivery IDs, sales order IDs or product IDs.
Download documentation: Download the assessment PDF and the land plots (GeoJSON) for each assessment, and export the assessment list as a CSV file.
Automate data retrieval: Retrieve the EUDR data automatically via the Customer Portal API (available soon).
Your Benefits
You can profit from these benefits:
Free of charge: Your supplier provides you with access at no cost.
Self-service: You can retrieve the information that you need at any time, without having to request it from your supplier by e-mail.
Always up to date: As soon as your supplier shares an assessment or submits a DDS, the information appears in your Customer Portal.
Easy to find: You can find assessments with the references that you already know from your own business documents.
Secure: You only see the assessments that your supplier has shared with you. Confidential supply chain information of your supplier is not included.
Getting Started in Five Steps
Follow these five steps to get started:
Receive your invitation: Your supplier sends you an e-mail with your credentials and the link to the Customer Portal (see Customer Portal – Logging In).
Log in: Open the link and log in with the name and password from the e-mail.
Find your assessments: Use the search and the filters to find the assessments for your deliveries (see Customer Portal – Finding Assessments).
Download the data: Download the PDF, the GeoJSON file or the CSV export (see Customer Portal – Downloading Assessment Data).
Automate: Create API credentials and connect your own system (available soon).
Your Contact Person
Your supplier is your first point of contact for all questions about the shared assessments, your credentials and the references stored in the assessments.
Excursus: What Are the EUDR and a DDS?
The EU Deforestation Regulation (EUDR), Regulation (EU) 2023/1115, aims to ensure that certain products placed on the EU market or exported from the EU do not contribute to deforestation or forest degradation. It covers the commodities cattle, cocoa, coffee, oil palm, rubber, soya and wood, as well as products made from them, such as chocolate, leather or furniture. These products must be deforestation-free, produced in accordance with the relevant laws of the country of production, and covered by a Due Diligence Statement.
A Due Diligence Statement (DDS) is a declaration that a company submits in the EU information system TRACES. In it, the company confirms that it has carried out due diligence for the products concerned and that the products comply with the EUDR. After the submission, TRACES issues a reference number and a verification code. Together, these two values identify the DDS and allow companies further down the supply chain to refer to it.