Answering EUDR Requests with the osapiens Supplier Portal
EUDR-relevant information is provided in the context of requests initiated by your customers. Customer requests are managed in the Supplier Portal on the REQUESTS page.
In the following sections, we would like to explain in more detail how to answer the different types of requests.
Your customers can send you the following types of requests:
Information requests:
EUDR land plot data request
Purchase orders:
EUDR purchase order data request
What exactly is required to answer a land plot data request?
When answering a land plot data request, you share all the land plots that you have created in your Supplier Portal. The transmission is independent of any product assignment.
What exactly is required to answer a product data request?
The product data request is used to transmit the EUDR batches relevant for the requested products. The EUDR batch may contain geodata and/or DDS reference numbers, as described in the previous article.
In contrast to the land plot data request, only the land plots relevant for the products that you have previously selected in the EUDR batch are submitted.
Product data requests always include an effective date. This effective date can be used to automate future requests.
What information does a purchase order data request (EUDR) include?
The purchase order data request is used to transmit the relevant EUDR batches for the products included in the purchase order. An EUDR batch may contain geospatial data and/or DDS reference numbers, as described in the previous article.
In addition, you confirm the quantities that will be delivered. You have the option of confirming the purchase order quantity in full or reporting quantity changes as well as partial deliveries. In the case of partial deliveries, the purchase order request remains as partially answered, with the possibility of notifying further deliveries for the order. Please note that the correct quantities are an important criterion of the Due Diligence Statement.
You also have the option of adding references that can help identify the data.
Who can respond to a purchase order request?
A purchase order request can in principle – like all other types of requests – be answered by all users of your Supplier Account. This is because all requests are shared within your Supplier Account. Therefore no shared usage of a singular e-mail address is necessary; instead you can invite each user with their own e-mail address to your Supplier Account.
Information
If you want requests to be generally shared within your Supplier Account, the Administrator user (more specifically, the initial creator of the Supplier Account) must have activated the switch Allow data sharing in his User profile. Only then all requests sent to all e-mail addresses of users of this Supplier Account will be shared with all other authorized users within the same Supplier Account.
Afterwards, it depends on which roles/permissions have been assigned to a user: Questionnaire managers can view questionnaires, Purchase order managers can view purchase order requests and Plot managers can view the land plot data requests.
For purchase order requests, the regulation via the switch does not apply. Instead, all purchase order requests sent to all e-mail addresses of users of a Supplier Account are automatically shared with all other authorized users within the same Supplier Account – independent on the setting of the switch.
How can the answer to purchase order data requests be automated?
Purchase order data requests provide an opportunity to provide information about a validity date. This validity date can be used to automate future requests.
Detailed information about answering requests can be found in the step-by-step instructions in the section Supplier Portal - Requests.